Support

Support

Last updated: August 11, 2026

Use this page for help with accounts, billing, AI image generation, saved prompts, and PNG-to-SVG conversion.

Contact

If this mailbox is not active yet during early launch testing, contact the site owner directly and include the details listed below.

What to Include

Your account email address.
The plan you are using: Free, Starter, Pro, Studio, or Admin.
Which workflow had the issue: AI image builder, PNG cleanup, image revision, saved prompts, billing, login, or PNG-to-SVG conversion.
The approximate date and time of the problem.
A short description of what you expected and what happened instead.
For SVG or image quality issues, include the source PNG and downloaded output when possible.

Billing and Subscriptions

Paid plans are managed through Stripe. If you are signed in, open Account & Billing and choose Manage subscription to update payment details, view invoices, change an eligible plan, or cancel a plan. If you have never subscribed, the billing portal may not have an account to open yet.

Refunds and Account Access

For a refund request, contact support with the account email, payment date, and a short explanation. Refunds are reviewed individually. A refunded, reversed, disputed, or canceled payment can remove paid-plan access and remaining paid credits. Include screenshots or relevant job details when reporting a technical issue that affected a purchase.

Credits and Saved Work

One successful AI image, revision, or AI PNG optimization usually uses one credit. Browser PNG-to-SVG tracing does not use an AI credit. Save important PNG and SVG work in Your Library, because temporary generation results can expire. See the FAQ for credit rollover and storage details.

Getting the Best Use From Credits

A completed AI request uses a credit, even when the result needs refinement or is not the style you expected. Results are influenced by your prompt, selected size, engraving style, detail level, reference images, and other settings. Before generating, review the prompt and controls carefully. For a better result, make one clear request, use descriptive subject and layout instructions, and use the revision tool instead of repeatedly starting over.

We do not restore credits solely because a completed image did not meet a subjective creative preference. Requests that fail before an image is returned should not use a credit. If you believe a technical problem affected your account, send support your account email, approximate time, workflow, prompt, and a screenshot so we can investigate.

Login Help

Use the same email or Google account you used to create the account.
If email confirmation is enabled, check spam or promotions folders.
Use Forgot password? on the sign-in form if you created an email/password account.
Google sign-in requires the app domain and Supabase OAuth callback to be correctly configured.

AI Image Generation Help

Use clear subject, style, size, and background instructions.
For laser engraving, ask for pure black and white, high contrast, bold linework, and no grayscale.
If output is too busy, request fewer fine details, stronger silhouettes, thicker lines, or more negative space.
Generated text may need manual cleanup or replacement in vector software.

PNG-to-SVG Help

Start with the cleanest, highest-resolution PNG available.
Use Laser SVG for clean black-and-white graphics and Photo Line Art for photo-style conversion prep.
Preview the SVG before downloading and zoom in to inspect jagged edges, broken paths, and tiny details.
Final sizing should always be verified in LightBurn, Inkscape, Illustrator, CorelDRAW, or your laser software.

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